Refund & cancellation policy

We want you to be happy with your order. This policy explains cancellations, replacements, and refunds for purchases from Vitality Supplies (operated by Vitality Enterprises).

Order cancellation

You can cancel an order any time before it is dispatched for a full refund. To cancel, message us on WhatsApp or email support@vitalitysupplies.in with your order number. Once an order has shipped, it can no longer be cancelled, but the return terms below may apply.

Late delivery

If we miss our dispatch window of 48 hours from payment confirmation (excluding Sundays and public holidays) for reasons within our control, you can cancel the order for a full refund. For a parcel that is already on its way, see our shipping policy.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of deliverywith your order number and clear photos of the item and packaging. We'll arrange a free replacement or a full refund.

Returns

Unused items in their original condition and packaging may be returned within 7 days of delivery. Because some products are made to order, please contact us first to confirm eligibility before sending anything back. Return shipping for change-of-mind returns is borne by the customer; for damaged/defective/wrong items, we cover it.

Refund method and timeline

Approved refunds are issued to your original payment method (UPI / card, via our payment partner). Refunds are typically processed within 5–7 business days of approval; the time for the amount to reflect in your account depends on your bank.

Contact

For any refund or return request, email support@vitalitysupplies.in or message us on WhatsApp.