Shipping & delivery policy

This policy explains how orders placed on Vitality Supplies (operated by Vitality Enterprises) are dispatched and delivered.

Where we ship

We ship across India. We do not currently ship internationally.

Dispatch time

Orders are packed and dispatched within 48 hours of payment confirmation, excluding Sundays and public holidays. You'll receive a confirmation once your order ships.

Delivery time

After dispatch, delivery typically takes 3–7 business days depending on your location. Remote pin codes may take longer. Delivery timelines are estimates and are subject to courier availability and conditions outside our control.

Shipping charges

Prepaid orders of ₹2,499 or more ship free across India. Below that, a flat ₹149 shipping charge applies. Cash-on-delivery orders carry the ₹149 shipping charge plus a small COD handling fee. The exact amount is always shown clearly at checkout before you pay.

Late delivery

If your parcel has not arrived within the delivery time above, contact us on WhatsApp or at support@vitalitysupplies.in with your order number and we'll chase it with the courier. Cancellations and returns are covered by our refund policy.

Tracking your order

You can track your order any time on the order tracking page using your order number (format VS-YYMMDD-NNNN), or message us on WhatsApp for an update.

Questions

For any shipping query, email us at support@vitalitysupplies.in.